Legal & Terms Center

1. The Service & Account Registration

• Access to Platform: Subject to compliance with this Agreement and the timely payment of subscription fees, HR360Hub grants you a non-exclusive, non-transferable, revocable right to access and use our cloud-based HRMS and ATS platform.
• Account Security: To use the Service, you must create an administrative account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
• User Accounts: Client may provision individual user accounts for its employees and managers up to the limit defined by your purchased subscription tier. Each user account must correspond to a single, unique individual.

2. Fees, Billing, & Renewals

• Subscription Models: HR360Hub is offered on a subscription basis (monthly or annual billing cycles). Fees are determined based on your selected plan, specific custom modules, and total user/employee tiers.
• Merchant of Record: All standard subscription transactions, credit card handling, and global billing compliance may be processed through our authorized reseller and Merchant of Record, Paddle.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle under the same conditions unless canceled by the Client prior to the renewal date.
• Taxes: Unless explicitly stated otherwise, all fees are exclusive of applicable regional, national, or local taxes, levies, or duties (such as GST or VAT). Client is responsible for paying all such applicable taxes.

3. Desktop App & Asset Management Tracking

• Time Tracking Software: As part of the Service, HR360Hub provides a downloadable task-time tracking desktop application. This software tracks active time spent on assigned corporate tasks, project-specific activity levels, and workplace focus metrics.
• Compliance & Employee Notification: The Client acknowledges that the desktop tracking application collects data regarding user performance, task duration, and active workstation use. It is the sole responsibility of the Client to comply with all applicable local, national, and international labor and privacy laws regarding employer monitoring, and to ensure that necessary disclosures and consents are obtained from its employees and contractors.
• Sole Employer Responsibility: It is the sole and exclusive responsibility of the Client to comply with all applicable local, regional, national, and international privacy, data protection, and labor laws (including but not limited to the GDPR, CCPA/CPRA, and state-specific wiretapping and surveillance acts) regarding workplace monitoring.
• Disclosure and Prior Written Consent: The Client warrants and covenants that it will not activate screenshot capture, camera access, or geolocation features without first providing clear, written disclosures and obtaining the freely given, explicit, and revocable consent of its employees, contractors, and other tracked workspace members.
• Indemnification: The Client agrees to indemnify, defend, and hold harmless HR360Hub, its affiliates, officers, and developers from and against any third-party claims, legal actions, administrative fines, or liabilities arising out of or related to the Client's unlawful or unauthorized deployment of the monitoring features on any user's device.

4. Intellectual Property Rights

• Our Ownership: HR360Hub, its logo, user interface designs, desktop applications, core architecture, source code, and our conversational AI engine (Hub AI) are the exclusive intellectual property of HR360Hub. Except for the limited access rights expressly granted herein, no ownership or proprietary rights are transferred to the Client.
• Client Data Ownership: Client retains exclusive ownership of all text, employee records, payroll files, data, and material uploaded or generated by Client within the Service (Client Data). Client grants HR360Hub a secure, limited license to host, process, and transmit Client Data solely to provide the Service.

5. Data Privacy & Security

• Data Security: We employ industry-standard administrative, physical, and technical safeguards engineered to protect the security, confidentiality, and integrity of your Client Data.
• Data Processor: To the extent that HR360Hub processes personal data on behalf of the Client, we act as a Data Processor, and the Client acts as the Data Controller.

6. Acceptable Use & Platform Restrictions

You agree that you will not, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to extract the source code of HR360Hub.
• Use the Service to store or transmit malicious code, viruses, or unlawful material.
• Interfere with or disrupt the integrity or performance of the cloud infrastructure supporting the Service.
• Attempt to gain unauthorized access to other client environments or related system networks.

7. Customization & Local Support

• Bespoke Modifications: For clients requiring specialized operational adjustments (such as vertical manufacturing shift rosters, plant-floor tracking compliance, or localized tax architectures), any agreed-upon bespoke developments or customization parameters will be governed by a separate Statement of Work (SOW) executed between the Client and HR360Hub.
• Integration: Custom integrations built onto the HR360Hub API remain the intellectual property of the Company unless otherwise explicitly agreed in writing.

8. Termination & Suspension

• Termination for Convenience: You may cancel your subscription at any time through your dashboard or by emailing [email protected]. Cancellation will take effect at the conclusion of your current paid billing cycle.
• Termination for Cause: Either party may terminate this Agreement immediately if the other party breaches a material term and fails to cure such breach within thirty (30) days of receiving written notice.
• Suspension: We reserve the right to suspend platform access immediately if subscription payments are overdue or if a verified violation of the Acceptable Use policy threatens system security.

9. Camera Monitoring & Client Indemnification

Where explicitly permitted by local jurisdiction and configured by the workspace administrator, the platform may request permission to access your device's camera to capture periodic verification photos. This feature is disabled by default and requires explicit, written, and device-level permission from the employee. A software notification or indicator will always be displayed when a photo is captured. Camera capture is strictly used for identity verification and attendance fraud prevention, and must never be utilized for any other purpose. It must never be used for continuous live-video monitoring, behavioral analysis, biometric profiling, or any surveillance purpose beyond what has been disclosed and consented to.

• Consent & Documentation: Consent must be obtained independently of any general terms of service acceptance and must be documented and stored by the Client for compliance audit purposes. Employees retain the right to withdraw consent at any time without penalty or adverse employment consequences. Any use beyond the stated purpose constitutes a material breach of this agreement.
• Employee Rights & Grievance Process: Employees shall have the right to object to, restrict, or request an explanation of any monitoring activity. The Client must establish and maintain a clear and accessible grievance process through which employees can raise concerns about monitoring practices without fear of retaliation. HR360Hub will, upon reasonable request, provide the Client with audit logs to assist in investigating legitimate employee grievances.
• Cross-Border Data Transfers: Where monitoring data is transferred across national boundaries, the Client is responsible for ensuring that such transfers comply with all applicable cross-border data transfer regulations, including but not limited to Standard Contractual Clauses (SCCs) under GDPR, adequacy decisions, or equivalent frameworks in the relevant jurisdiction.
• Client Responsibility & HR360Hub Liability Limitation: The Client acknowledges and agrees that HR360Hub provides the monitoring features of this platform strictly as configurable tools, and that the lawfulness, proportionality, and ethical deployment of these features rests entirely and solely with the Client. HR360Hub does not provide legal advice and the availability of monitoring features within the platform does not constitute a representation that their use is lawful in any specific jurisdiction. HR360Hub shall bear no liability for the Client's failure to comply with applicable employment law, data protection regulations, or employee rights obligations in connection with the use of monitoring features.
• Client Indemnification Obligation: The Client agrees to indemnify, defend, and hold harmless HR360Hub, its affiliates, parent companies, subsidiaries, officers, directors, employees, agents, legal counsel, and developers from and against any and all third-party claims (including those brought by current, former, or prospective employees, labor unions, or employee representative bodies), legal actions (including civil lawsuits, arbitration proceedings, or class action suits), regulatory and administrative actions (including investigations, penalties, sanctions, or fines imposed by data protection authorities, labor regulators, or any government body), and liabilities, damages, losses, settlements, or judgments arising out of or in connection with the Client's unlawful, unauthorized, disproportionate, or non-consensual deployment of any monitoring features. This indemnification applies regardless of whether the claim arises from the Client's negligence, misconfiguration, failure to obtain required consent, failure to comply with applicable law, or any other act or omission on the Client's part.
• Suspension of Monitoring Features: HR360Hub reserves the right to suspend or disable monitoring features for any Client found to be in material breach of this section, without liability to the Client. HR360Hub also reserves the right to assume exclusive control of the defense of any matter subject to indemnification by the Client, in which case the Client agrees to cooperate fully and at its own cost in such defense.

10. Limitation of Liability & Warranty Disclaimer

• Disclaimer: Except as expressly provided herein, the Service is provided on an "as-is" and "as-available" basis. We disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.
• Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall HR360Hub be liable for any indirect, incidental, special, or consequential damages (including loss of profits, data, or business opportunities) arising out of or connected with the use of the Service. Our total cumulative liability under this Agreement shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

11. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to this Agreement shall be instituted exclusively in the competent courts located in Islamabad/Rawalpindi, Pakistan.

12. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. We will notify clients of any significant structural updates via system dashboard notifications or through the primary administrator's registered email address. Continued use of the platform after such updates take effect constitutes acceptance of the modified terms.

Contact Us

For any legal inquiries, compliance verifications, or operational concerns regarding these Terms, please contact our administrative team:

• Email: [email protected]
• Website: www.hr360hub.com